Jackson + Coker’s OKR Program Success

Challenge

For Jackson + Coker, clear goals, staff engagement, and open communication are vital to achieving their company mission. So, in 2022, they embarked on the journey of deploying a company-wide OKR program. The initiative's objective was to break down departmental silos, foster collaboration, and achieve true alignment across the organization.

As they expanded their team, they faced typical scaling challenges that required enhanced management tools. Maintaining a user-friendly and engaging experience for everyone became trickier. They needed a platform that could grow seamlessly alongside their expanding team, keeping everyone invested and excited about OKRs.

Another challenge arose with their existing set of tools to manage OKRs: teams used spreadsheets and HR systems. These tools, while functional, lacked the robust and scalable capabilities that Jackson + Coker needed to drive company-wide adoption. Data visualization was crucial for informed decision-making, but their existing setup made it difficult to glean and consolidate valuable insights.

Additionally, ensuring leadership buy-in and active participation was paramount for the program's long-term success. They needed a platform that could keep leaders engaged and champion the OKR process throughout their teams.

Solution

Urgent on overcoming the limitations of their current approach and of the use of spreadsheets and HR systems for their company-wide OKR program, Jackson + Coker set out to find the right solution for their business. They knew a scalable, engaging, and data-driven platform was key to empowering their growing team. Jessica Kraxberger, OKR Program Manager at Jackson + Coker, drove the initiative to get the right solution for the company. After evaluating solutions in the market, they chose Quantive – a flexible platform that aligned with their needs and their vision.

"Prior to Quantive," Jessica Kraxberger explains, "maintaining leadership engagement in the OKR process was a challenge. We needed a platform that could keep leaders actively involved… Quantive, with its easy-to-use features and real-time data insights, addressed this need perfectly.”

With Quantive, Jackson + Coker improved their management of OKRs, enhancing collaboration and strategic alignment across their teams. The solution’s intuitive interface ensured a smooth onboarding experience for new hires and kept everyone engaged from the start. This scalability empowered Jackson + Coker to confidently implement their company-wide OKR program, fostering a sense of collaboration across departments that had previously been siloed in their process.

Leaving behind the spreadsheet maze, Jackson + Coker embraced Quantive's collaboration features. Collaborative whiteboards fostered a sense of ownership among associates, allowing them to co-create goals and visualize their impact. Customizable dashboards provided real-time progress tracking, fostering transparency and accountability across all levels.

 As Jessica puts it, "One of our primary goals with OKRs was to create a culture of transparency and collaboration. Quantive's engaging features, like whiteboards and user-friendly dashboards, have fostered a strong sense of ownership among associates."

Quantive's robust reporting and data visualization capabilities also transformed the way Jackson + Coker made decisions. No more wrestling with spreadsheets—Quantive empowered them to glean valuable insights, identify areas for improvement, and make informed decisions to optimize their OKR journey. Data-driven decision-making became a cornerstone of their success.

Finally, with Quantive, it was much easier to keep Jackson + Coker's leadership team actively involved. The solution's easy-to-use features and real-time data ensured they had the information they needed at their fingertips. In addition, Jessica Kraxberger and her team ensured that the needs of each part of the organization were met by implementing continuous feedback and support throughout the OKR cycle. This empowered leaders to become champions of the OKR process within their teams, ensuring continued success and driving strategic alignment across the organization.

Outcomes

Jackson + Coker's partnership with Quantive bolstered the company-wide transformation of their OKR program. Associate engagement rose thanks to Quantive's user-friendly interface and features like collaborative whiteboards. According to Jessica Kraxberger, "Associates can now see their team's progress and how they contribute to the bigger picture." This transparency fostered a greater sense of ownership and accountability across all levels.

Strategic alignment became significantly stronger. Quantive's platform ensured clear communication of goals across departments, streamlining initiatives, and ensuring everyone worked towards the aligned objectives. Leaders were also empowered. Quantive's features and data insights allowed them to drive the OKR process and scale it actively. Through a thoughtful approach of continuous feedback and optimization, Jackson + Coker were able to take its OKR program further and further, thus driving active participation and alignment, which ensured a smooth experience for all associates.

Quantive's data-driven capabilities played a crucial role. Robust reporting allowed Jackson + Coker to identify areas for improvement and course-correct, constantly optimizing for better business results. Streamlined efficiency freed up valuable team time, allowing them to focus on strategic initiatives and further refine the program, rather than administrating the program or consolidating reporting. This empowered Jackson + Coker to continuously adapt and grow their success.

Jackson + Coker’s success exemplifies the transformative power of a well-designed OKR program combined with a thoughtful approach to OKR deployment and the right technology partner. Their commitment to transparency, collaboration, and data-driven decision-making paves the way for continued success in transforming the lives of our communities.

Quantive empowers modern organizations to turn their ambitions into reality through strategic agility. It's where strategy, teams, and data come together to drive effective decision-making, streamline execution, and maximize performance.    

As your company navigates today’s competitive landscape, you need an Always-On Strategy to continuously bridge the gap between current and desired business outcomes. Quantive brings together the technology, expertise, and passion to transform your strategy and playbooks from a static formulation to a feedback-driven engine for growth.  

Whether you’re a fast-growing scale-up, a mid-market business looking to conquer, or a large enterprise looking for innovation, Quantive keeps you ahead – every step of the way. For more information, visit www.quantive.com.