Product Strategy, Consumer Science, and Culture at Netflix

In this episode, Jenny Herald is joined by Gibson Biddle, former VP of Product at Netflix and CPO at Chegg. He’s now a speaker, teacher, and workshop host. They discuss many of his tools, models, and frameworks — like GLEE and SMT, how culture is not a touchy-feely soft thing but rather describes the skills and behaviors expected of everyone in an organization. Gib puts Jenny in the hot seat a few times as they examine some Netflix case studies together.

Relevant links

• Ask Gib Newsletter
• Gib's twelve-part series on product strategy
• Product Leader Summit