Change Management: A Guide for Organizations | Strategic Spark

Strategic Spark: Episode 4 — Change Management: A Guide for Organizations

In this episode of Strategic Spark, we explore the essential principles and frameworks that make change management a success, even during uncertain times. Using Quantive’s "5 Rs" and "5 Cs" frameworks, plus a practical 5-step process, we break down how leaders and teams can implement change smoothly while minimizing disruption. We also dive into a real-world case study of a retail company that tackled operational challenges with AI-driven insights and collaborative change management.

What you’ll learn:

• What change management really is and why it impacts everyone in an organization.
• The "5 Rs" framework: Review, Research, Remarket, Redesign, Relaunch.
• The "5 Cs" of successful change: Communication, Commitment, Collaboration, Compensation, and Culture.
• A practical 5-step implementation process for change management.
• How a retail company used AI insights and strong change principles to boost customer satisfaction and operational efficiency.
• How to turn change into a growth opportunity with tools like Quantive Strategy AI.

Show Notes

[00:00] Welcome to Strategic Spark! Introducing leadership goal setting as leaders plan for 2025.

[01:00] Why annual goal setting is the critical link between vision and business outcomes.

[02:20] Debunking myths: Why annual goals don’t need to be rigid — the case for agility and iteration.

[03:30] How Quantive’s StrategyAI supports flexible, data-driven goal management.

[05:00] Step 1: Start with your strategy
Goals must align with your organization’s broader strategic direction.

[06:00] Step 2: Define annual goals
Choosing the right framework: OKRs, SMART goals, MBOs, or BHAGs.

[08:00] Step 3: Choose your measurement system
Comparing KPIs, EOS, and the Balanced Scorecard for tracking success.

[09:30] Step 4: Anticipate obstacles
How leaders can spot potential roadblocks early and mitigate them.

[10:30] Step 5: Break goals into milestones with timelines
The power of phased execution to build momentum and stay on track.

[11:40] Step 6: Align your teams
Ensuring collaboration, communication, and shared accountability.

[12:30] Step 7: Monitor progress, celebrate wins, and adapt
Staying engaged with the process while keeping teams motivated.

[13:30] Step 8: Stay agile
Why flexibility and real-time course corrections are key to leadership success.

[14:30] Wrapping up: How quarterly goal-setting fits into an annual strategy and how AI tools like Quantive StrategyAI help leaders stay on course.